Refund policy
At Glovivia, we want you to love what you ordered. If something isn't right, here's how returns and refunds work.
Return Window
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, unworn, and in their original packaging with tags attached.
How to Start a Return
Email us at glovivia009@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with return instructions.
Return Shipping
- If the item arrived damaged, defective, or incorrect, we'll cover the cost of return shipping and send a replacement or full refund.
- If you're returning an item for any other reason (e.g. changed your mind, wrong size), the customer is responsible for return shipping costs.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–7 business days. Please note it may take additional time for your bank or card provider to post the refund.
Non-Returnable Items
- Final sale or clearance items .
- Items damaged due to misuse .
Exchanges
The fastest way to get the item you want is to return the original item and place a new order once your return is accepted.
Late or Missing Refunds
If you haven't received a refund after 7 business days, please check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still haven't received your refund, contact us at glovivia009@gmail.com .